Empowered Beauty Choices
Empowered Beauty Choices

Refunds & Returns

What if I want to return a product?

We do not normally accept returns if you simply change your mind. If there is a fault with the product, we will accept your return and refund your payment. Please call us on +971 4 374 6970 (Sunday – Thursday, 0900am – 1700pm) to discuss any return. Alternatively you can email us at [email protected]

Can I exchange a product for something else?

To discuss any possible exchange, it is best to speak to a member of our team. Simply give us a call during business hours on +971 4 374 6970 (Sunday – Thursday, 0900am – 1700pm)and we will try our best to help. Alternatively you can email us at [email protected]

The product is damaged/not working. What should I do?

Please let a member of our team know ASAP and make sure to keep your receipt/invoice. Simply give us a call during business hours on +971 4 374 6970 (Sunday – Thursday, 0900am – 1700pm)and we will try our best to help. Alternatively you can email us at [email protected]

I ordered the incorrect product by accident. Can I change it?

To discuss any possible exchange, it is best to speak to a member of our team. Simply give us a call during business hours (Sunday – Thursday, 0900am – 1700pm) on +971 4 374 6970 and we will try our best to help. Alternatively you can email us at [email protected]

If I am offered a refund, how long will it take till I receive it?

This depends on what method of payment you first used to purchase the product. All refunds will be given by the same method of purchase. We will try our best to issue all refunds as quickly as possible.

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